Terms of Service

1. Acceptance of Terms

By accessing or using SignPrime's electronic signature services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use the Services.

2. Description of Service

SignPrime provides an electronic signature platform that enables users to create, send, sign, and manage documents electronically. Our Services include document preparation, signature collection, identity verification, audit trail generation, document storage, and API access for integration with third-party applications. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time.

3. User Accounts and Registration

To use certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach
• Not share your account credentials with third parties

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Electronic Signatures and Legal Compliance

SignPrime provides electronic signature capabilities designed to comply with major e-signature laws, including:

• The U.S. Electronic Signatures in Global and National Commerce Act (ESIGN)
• The Uniform Electronic Transactions Act (UETA)
• The European Union eIDAS Regulation
• Other applicable international e-signature laws

While we design our Services to meet legal requirements, you are responsible for determining whether electronic signatures are appropriate for your specific use case and jurisdiction. Certain documents (such as wills, family law matters, and court filings) may require traditional wet signatures. We recommend consulting with legal counsel regarding the enforceability of electronic signatures for your specific needs.

5. Subscription and Billing

SignPrime offers various subscription plans with different features and pricing:

• Free Plan: Limited features with usage restrictions, available indefinitely.
• Paid Plans:Billed monthly or annually in advance. Prices are subject to change with 30 days' notice.
• Automatic Renewal: Subscriptions automatically renew unless cancelled before the renewal date.
• Refunds: We offer a 14-day money-back guarantee for new paid subscriptions. After this period, fees are non-refundable.
• Cancellation: You may cancel at any time. Access continues until the end of your billing period.

6. Intellectual Property Rights

The Services, including all software, designs, graphics, and content (excluding user content), are owned by SignPrime and protected by intellectual property laws. You retain ownership of documents and content you upload. By using the Services, you grant us a limited license to process, store, and display your content as necessary to provide the Services. We do not claim ownership of your documents or signature data.

7. Prohibited Activities

You agree not to:

• Use the Services for any illegal purpose or in violation of any laws
• Forge signatures or impersonate others without authorization
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services or servers
• Reverse engineer, decompile, or disassemble the Services
• Use automated systems to access the Services without permission
• Resell or redistribute the Services without authorization
• Send spam, phishing attempts, or fraudulent communications

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGNPRIME AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.

9. Indemnification

You agree to indemnify, defend, and hold harmless SignPrime and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your content or documents processed through the Services.

10. Termination

You may terminate your account at any time through your account settings. We may suspend or terminate your account if you violate these Terms or engage in conduct that we determine, in our sole discretion, to be harmful to the Services or other users. Upon termination, your right to use the Services ceases immediately. We will retain your data for 90 days, after which it may be permanently deleted. Signed documents may be retained longer for legal compliance purposes.

11. Dispute Resolution and Governing Law

Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Columbus, Ohio, and the arbitrator's decision shall be final and binding. You agree to waive your right to participate in class action lawsuits or class-wide arbitration. This arbitration provision does not prevent either party from seeking injunctive relief in court for intellectual property matters or urgent relief.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Franklin County, Ohio.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and, where appropriate, by email notification. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Services.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.